Operations Manager

Position Summary

We are seeking a highly organized and proactive Operations Manager to oversee the daily operations and workplace experience of a dynamic real estate investment firm in San Francisco. This role involves managing administrative functions, vendor relations, office technology, HR support, and compliance activities to ensure a seamless and efficient office environment. The ideal candidate will possess a blend of operational expertise, strong communication skills, and a focus on workplace excellence, contributing to the company's growth and employee satisfaction.

Key Responsibilities

• Oversee daily office operations, including office supplies, mail, packages, and deliveries to ensure smooth workflow.
• Cook up and administer employee-related functions such as expense reporting, travel arrangements, calendar management, and meeting logistics.
• Serve as the primary point of contact for office vendors, third-party service providers, and building property management, managing office contracts and maintenance.
• Monitor and control office-related expenditures, ensuring budget adherence.
• Manage benefits administration, HR functions, and assist with onboarding and offboarding processes to support employee lifecycle.
• Ensure workplace compliance by administering training programs, notices, and legal requirements.
• Partner with IT vendors to oversee office IT infrastructure, computer hardware/software, conference room technology, and AV equipment.
• Coordinate support for legal and administrative tasks, including document management, insurance renewals, and compliance activities in collaboration with company legal and finance teams.
• Cook up marketing and communications efforts, including website updates and collateral materials.
• Aid with team-building activities, client outreach, and administrative support across departments as needed.
• Develop and implement streamlined office procedures, aiming to optimize efficiency and employee experience.

Required Qualifications

• Minimum of 5 years of experience in office operations, workplace management, or a similar broad operational role.
• Proven ability to manage multiple responsibilities with excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills, with professionalism and discretion.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Google Workspace, and office technology systems.
• Experience with office vendor management, benefits administration platforms, and basic IT troubleshooting.
• Bachelor’s degree required; professional certifications such as Notary, HR, or aPHR are a plus and will be sponsored by the company.
• Ability to handle confidential information responsibly and maintain high ethical standards.
• Knowledge of real estate, investment management, or financial services industries is preferred.

Preferred Skills & Experience

• Notary certification or interest in obtaining one.
• HR or aPHR certification or interest in acquiring one.
• Experience with Rippling platform, general office technology, conference room systems, and legal document management.
• Familiarity with BYOD policies, employee wellness programs, and vendor/vendor portal management.
• Technology-savvy with an interest in artificial intelligence and automation tools to improve workplace efficiency.

Benefits

Eligible employees may have access to benefits including medical, dental, vision, paid time off, paid holidays, and other company-sponsored programs, subject to eligibility requirements. (If this is a contract role: This position is not eligible for company-sponsored benefits unless otherwise required by law.)