Operations Manager

About the role

The Multi-Site-Operations Manager oversees operations at multiple sites in Arlington, Reston, Virginia, and Maryland. The role includes managing a professional concierge team, ensuring client satisfaction, and maintaining a warm welcome and fond farewell for all residents and guests.

Responsibilities

• Maintain Client Satisfaction which will result in the retention of the Contract.
• Recruits, trains, motivates, supervises, and mentors team members - leads by example.
• Ensure that all team members are trained to react intelligently and quickly to all emergency situations.
• Use Company Approved Team Scheduler to ensure payroll budget compliance.
• Complete necessary Payroll Tasks by Company deadlines.
• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.
• Sooths operation of contractor arrivals/departures and realtor/home buyer visits.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Attends company meetings/trainings and ensures all team members participate in company training sessions.

Requirements

• Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere.
• Professional background in customer service and hospitality management.
• Must be hospitality driven and offer any necessary assistance to clients and guests.
• Must be able to coach and mentor team members.
• Must possess the ability to multi-task.
• Must possess ability to work in a team environment.
• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.
• Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service.
• Educated in effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
• Diplomatically handle delicate and challenging client concerns.
• Must be well versed in budgetary and cost control responsibilities.
• Able to lift 50 pounds.

Qualifications

• Customer service: 5 years (Preferred)
• Security experience: 3 years (preferred)

Skills

• Customer service
• Security experience

Benefits

• Full-time employees are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Pay

$75,000-$80,000

Schedule

Monday-Friday 8:00AM-5:00PM (availability to work some weekends and nights)