OPERATIONS MANAGER

Key Responsibilities

• Oversee day-to-day operations across one or more parking assets, ensuring consistency, efficiency, and high service standards.
• Implement and maintain operational policies, procedures, and best practices across all facility types.
• Cook up and execute pricing strategies, rate structures, and revenue programs aligned with market conditions and asset goals.
• Monitor revenue performance, payment compliance, and operational data to identify trends and opportunities for improvement.
• Collaborate with internal and external stakeholders to maximize utilization and financial performance.

Technology & Systems

• Oversee implementation and management of parking technologies including PARCS systems, LPR, mobile payment platforms, and digital integrations.
• Ensure systems are functioning effectively and are optimized for both operational efficiency and customer convenience.
• Evaluate and recommend new technologies to improve operations and reporting capabilities.

Compliance & Risk Management

• Ensure compliance with all applicable policies, regulations, contracts, and agreements.
• Conduct regular audits and inspections of facilities, equipment, and processes.
• Identify operational risks and implement corrective actions as needed.

Customer Experience & Stakeholder Engagement

• Maintain a high standard of customer service across all locations.
• Address escalated customer concerns and ensure timely resolution.
• Collaborate with property owners, municipalities, tenants, and partners to align operational goals and expectations.

Team Leadership

• Recruit, train, and manage staff including supervisors, attendants, enforcement personnel, and maintenance teams.
• Establish performance expectations and provide coaching, feedback, and development opportunities.
• Ensure proper staffing levels, scheduling, and accountability across all locations.