Operations Manager

About the role

Piper Companies is seeking an Operations Manager to join a growing organization in the financial services industry in the Durham, NC area. This role is ideal for a proven leader with experience managing operational teams within a call center, insurance, or financial services environment.

Responsibilities

• Oversee daily operational activities to ensure performance objectives, service levels, and business goals are consistently achieved.
• Lead, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Analyze operational metrics and implement process enhancements to improve efficiency, productivity, and customer experience.
• Partner with cross-functional departments to support strategic initiatives, operational projects, and organizational growth.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.

Requirements

• Bachelor's degree required.
• 2+ years of management experience leading teams in an operational environment.
• Prior experience within a call center, insurance company, or financial services organization.
• Strong communication, problem-solving, and leadership abilities with a focus on driving results.
• Proficiency with reporting tools, performance metrics, and operational process improvement initiatives.

Pay

$80,000 - $105,000 annually plus bonus.

Benefits

• Full comprehensive benefits: health, vision, dental.
• PTO, paid holiday, and sick leave if required by law.

Schedule

Hybrid work schedule with 3 days onsite per week.