Operations Manager

Responsibilities

• Oversee day-to-day operations across departments including contact center, client support, and claims
• Supervise and coach department leaders to drive performance, productivity, and quality standards
• Handle escalated operational issues and ensure resolution with high customer satisfaction
• Develop and implement process improvements, operational metrics, and best practices
• Lead hiring, training, mentoring, and employee engagement initiatives within the operations team
• Review and approve financial transactions such as withdrawals while ensuring compliance and risk mitigation

Requirements

• 3+ years of managerial experience, preferably in a contact center, insurance, or financial services environment
• Strong background in operations management within insurance or financial services
• Proven leadership, coaching, and performance management experience
• Strong organizational, communication, and problem-solving skills in a fast-paced environment
• NC Life License required (or ability to obtain quickly)
• Bachelor’s Degree required

Pay

$80,000 – $100,000, based on experience

Benefits

Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

Schedule

This is a hybrid position requiring 3 days onsite per week in Durham, NC.