Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to be capable of managing a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor
• Implement an office success plan and ensure compliance with company policies and regulations
• Lead team member development and improve team member development outcomes

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Knowledge of financial reports, policies, and procedures
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Strong organizational skills and ability to solve problems
• Ability to communicate effectively and present information verbally and in writing
• Ability to lead a team, prioritize duties, and handle team member relations issues

Preferred Qualifications

• Associate or Bachelor’s degree
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, process focus, and patient advocacy
• Ability to influence and build trust with team members

Skills

• Results-oriented
• Effective team builder
• Patient advocate
• Process-focused operator
• Financial acumen
• Influencer
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions and make decisions under pressure
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, and handle team member relations issues
• Ability to create presentations and use outstanding presentation skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$25.25 - $35.25 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.