Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed for individuals looking to gain experience and develop their skills in a financially viable PDS supported dental office setting. The OMT is expected to independently manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor
• Implement an office success plan, including staff and office protocol development
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Associate or Bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates

Preferred Qualifications

• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Financial acumen and understanding of profit drivers
• Ability to influence and build trust with team members
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask and work in a fast-paced environment
• Interpretation and application of policies and procedures
• Mathematical and organizational skills
• Communication and presentation skills
• Ability to create and lead teams, write performance evaluations, and handle team member relations issues
• Organizational ability and problem-solving skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

This role will be a salaried position upon completion of the Operations Manager training program. Compensation range is $25.25 - $35.25 per hour.

Pay

$25.25 - $35.25 / Hourly

Schedule

Primarily an office-based role with occasional field visits and driving required.