Operations Manager

About the role

The Operations Manager Trainee (OMT) role at Parkville Modern Dentistry and Orthodontics is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable dental office. The OMT is expected to manage a team of both Front Office and Back Office team members within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain professional appearance and communication
• Implement an office success plan and ensure compliance with company policies and regulations
• Other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions and apply sound judgment
• Ability to prioritize tasks and projects with limited direction
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and attention to detail

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$25.25 - $35.25 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.