Operations Manager

About the role

PDS Health is seeking an Operations Manager Trainee (OMT) to gain experience and develop skills in running a financially viable PDS supported dental office. The role is designed to prepare individuals to independently manage a dental office within 4-6 months.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor
• Implement an office success plan and ensure compliance with company policies
• Lead team member development and improve team member outcomes

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Associate or bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates

Preferred Qualifications

• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and detail-oriented skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$27.75 - $38.75 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.