Operations Manager

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to provide hands-on experience in running a financially viable dental office. The OMT is expected to independently manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor
• Implement an office success plan, including staff and office protocols
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Associate or bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Financial acumen and ability to understand profit drivers
• Results-oriented, effective team builder, patient advocate, process-focused operator, and influencer
• Use of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Knowledge of financial reports, policies, and procedures
• Excellent communication and presentation skills
• Organizational ability and problem-solving skills

Preferred Qualifications

• Associate or bachelor’s degree
• Five or more years of experience leading a team
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Financial acumen and ability to understand profit drivers
• Results-oriented, effective team builder, patient advocate, process-focused operator, and influencer
• Use of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Knowledge of financial reports, policies, and procedures
• Excellent communication and presentation skills
• Organizational ability and problem-solving skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$29.25 - $39.25 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment is primarily sedentary but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate, with occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry materials weighing up to 40 pounds, occasionally stoop, kneel, bend, or crouch, and frequently use a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

• PDS Health is an Equal Opportunity Employer
• We celebrate diversity and unite in our mission to create healthier and happier team members