Operations Manager

About the role

The Operations Manager Trainee (OMT) role at Las Vegas Modern Smiles Dentistry is designed to provide hands-on experience in running a financially viable PDS supported dental office. The OMT is expected to independently manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and staff development protocols

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Knowledge of financial reports, policies, and procedures
• Excellent communication and presentation skills
• Ability to lead teams, write performance evaluations, and handle team member relations issues

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills