Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed for individuals looking to gain experience and develop skills in a dental office setting. The OMT will be part of a team that supports the operations of a PDS (Professional Dental Services) supported dental office.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive revenue and profit growth, manage expenses to meet goals, and adhere to cash management and accounting protocols
• Show proficiency in managing a team of both front and back office staff, and demonstrate leadership and team development capabilities
• Implement an office success plan, including staff development and office protocols
• Other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance, or reliable alternate transportation
• Associate or bachelor’s degree preferred
• Experience leading teams, mentoring, and coaching subordinates

Preferred Qualifications

• Associate or bachelor’s degree
• Five or more years of experience leading a team
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Financial acumen and understanding of profit drivers
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Knowledge of Microsoft applications, Epic, 1VU, BOX, and standard office equipment
• Ability to communicate effectively, present information, and lead a team

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$31.75 - $40.75 hourly upon completion of the Operations Manager training program

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and unite in our mission to create healthier and happier team members.