Operations Manager

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in managing a team of both Front Office and Back Office team members within 4-6 months of the start of the program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Engage in comprehensive training, supervision, counseling, and coaching for team members
• Resolve staff and patient issues through analysis and development of solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and staff development initiatives
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Knowledge of financial acumen, process focus, and influencing skills
• Ability to interpret and apply policies and procedures
• Excellent communication and presentation skills
• Strong organizational and problem-solving abilities

Preferred Qualifications

• Associate or Bachelor’s degree
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of business principles, profit & loss statements, and financial understanding
• Ability to draw valid conclusions and apply sound judgment
• Ability to prioritize tasks and projects with limited direction
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts and apply them to practical situations
• Strong sense of personal responsibility for tasks assigned
• Commitment to educational advancement and flexibility in adapting processes