Operations Manager

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in managing a team of both Front Office and Back Office team members within 4-6 months of the start of the OM Development Program.

Responsibilities

• Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing effective solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and manage staff during manager absences
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Associate or Bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret financial reports and legal documents
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts and apply them to practical situations
• Strong organizational skills and ability to cut through confusion
• Ability to create presentations and use outstanding presentation skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

This role will be a salaried position upon completion of the Operations Manager training program. Compensation range is $31.75 - $40.75 per hour.

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.