Operations Manager

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Utilize and leverage resources to obtain year over year revenue and profit growth
• In partnership with the Owner Dentist, develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with company policy
• Develop and implement a plan for achieving monthly office goals including development of team members and adherence to office protocols to provide for efficient operations
• Monitor daily/ monthly performance of the office and ensure team schedules and skill set are optimized to achieve goals and manages expenses to achieve monthly budgeted NOI
• Analyze collections trends and implement changes as needed to maximize collectable revenue
• Create team focus on the execution of the Owner Dentist's Clinical Culture to support an effective PPE
• Provide feedback regarding specific tactics that change financial and patient outcomes so that the rest of the organization can benefit
• Plan, coordinate and manage local marketing programs, with support of National and regional Marketing teams, which can include a mix of B2B marketing and community events
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Supports clinical diagnosis and referrals focusing on comprehensive patient care through education on the Mouth-Body Connection
• Performs people (HR) related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary actions (with support of people relations), compensation administration, transferring and promotion of team members
• Affirmatively assess, investigate, and resolve team member and patient issues by working with regional management and NSC support departments to develop timely, effective, logical yet creative solutions
• Ensures all team members are abreast of current PDS training requirements and coordinates with regional training leadership to ensure training opportunities are made available to their teams to remain compliant
• Adheres and participates in all standards structured meetings
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Qualifications

• Bachelor’s degree. In lieu of degree, 3+ years of managerial multi-unit retail experience
• Preferred Previous work experience in the healthcare field
• Knowledge/Skills/Abilities: Effective time management, calendar management, ability to prioritize, effectively communicate and keep associated team members informed, Results Oriented, Effective Team Builder, Patient Advocate, Process Focused Operator, Financial Acumen, Influencer, Self-motivated, reliable individual capable of working independently as well as part of a team, Organized, detail-oriented individual able to work in a fast-paced environment, Excellent interpersonal, oral and written communication skills, Read, analyze, and interpret common financial reports, KPIs, and legal documents, Respond to common inquiries from patients and team members regulatory agencies, vendors, and other members of the business community, Handle and maintain extreme confidentiality with Owner Doctor, team member records, Patient records, and compensation information, etc.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$24.00-$33.75 / Hourly

Schedule

N/A