Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT will be supported by their direct supervisor through structured curriculum completion, on-the-job practical application, and development meetings.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and circumstances to develop solutions
• Execute the PDS Operational Model to meet office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor in accordance with company policies
• Implement an office success plan, including staff and office protocol development
• Ensure compliance with company policies, state, federal, and other regulatory bodies
• Report weekly to the Regional Manager on accomplishments, areas for improvement, and performance goals

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Experience leading a team, mentoring, and coaching subordinates
• Results-oriented, effective team builder, patient advocate, process-focused operator, financial acumen, influencer, and strong organizational ability

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Ability to create presentations and use outstanding presentation skills

Work Environment

This is a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. There is occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$25.25 - $35.25 / Hourly

PDS Health is an Equal Opportunity Employer

We celebrate diversity and are united in our mission to create healthier and happier team members.