Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed for individuals looking to gain hands-on experience in running a financially viable PDS supported dental office. The OMT is expected to independently manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Execute the PDS Operational Model to meet office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain professional appearance and communication with direct supervisors
• Implement an office success plan, including staff and office protocols
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties as assigned by direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Knowledge of financial acumen, process focus, and influencer skills

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of patient advocacy, process focus, and financial acumen
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
• Commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Excellent communication and presentation skills
• Leadership and team development capabilities