Operations Manager

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Execute the PDS Operational Model to achieve office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to meet monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver the Perfect Patient Experience
• Lead team development with effective coaching and mentoring
• Maintain professional appearance and communication
• Implement an office success plan and ensure compliance with company policies
• Report weekly to Regional Manager on achievements, areas for improvement, and performance goals
• Develop and implement an office success plan; including staff and office protocols
• Manage team members during the manager's absence

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver’s license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make timely decisions
• Ability to interpret financial reports, apply policies, and solve problems
• Ability to communicate effectively and present information
• Ability to lead a team, prioritize duties, and handle team member relations issues
• Organizational ability and detail orientation

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Skills

• Results-oriented
• Effective team builder
• Patient advocate
• Process-focused operator
• Financial acumen
• Influencer
• Knowledge of Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask and work in a fast-paced environment
• Ability to prioritize tasks and make decisions under pressure
• Ability to interpret financial reports and apply policies
• Ability to communicate effectively and present information
• Ability to lead a team, prioritize duties, and handle team member relations issues
• Organizational ability and detail orientation

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$25.25 - $35.25 / Hourly

Schedule

This is a salaried position upon completion of the Operations Manager training program.