Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to be able to manage a team of both Front Office and Back Office team members within 4-6 months of starting the role.

Responsibilities

• Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and staff development protocols

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Associate or Bachelor’s degree preferred
• Experience leading a team, mentoring, and coaching subordinates

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Knowledge of all Microsoft Applications, Epic, 1VU, BOX, and standard office equipment

Skills

• Results-oriented
• Effective team builder
• Patient advocate
• Process-focused operator
• Financial acumen
• Influencer
• Knowledge of all Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Read, analyze, and interpret common financial reports and legal documents
• Respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure
• Interpret and apply policies and procedures
• Work with mathematical concepts such as probability and statistical inference
• Communicate effectively and present information, both verbally and in writing
• Create presentations and use outstanding presentation skills

Work Environment

This is a sedentary office classification but may require field visits and driving. The noise level is usually low to moderate. The team member will frequently lift and/or carry reports, records, and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$27.75 - $38.75 / Hourly

Equal Opportunity Employer

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.