Operations Manager

About the role

The Operations Manager Trainee (OMT) role at West Jordan Modern Dentistry and Orthodontics is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in managing a team of both Front Office and Back Office team members within 4-6 months of the program completion.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Engage in comprehensive training, supervision, counseling, and coaching to assess, hire, and retain team members
• Resolve staff and patient issues through analysis and development of logical yet creative solutions
• Drive year-over-year revenue and profit growth, manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Ensure compliance with company policies and regulatory bodies
• Implement an office success plan and staff protocols for efficient operations during manager absences
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively, work in a fast-paced environment, prioritize tasks, and make decisions under pressure
• Strong organizational skills, attention to detail, and problem-solving abilities

Preferred Qualifications

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, patient advocacy, process focus, and influencer skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$27.75 - $38.75 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment is primarily sedentary but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate, with occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and/or carry materials weighing up to 40 pounds, occasionally stoop, kneel, bend, or crouch, and frequently use fingers to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.