Operations Manager

About the role

The Operations Manager Trainee (OMT) role at Arden Modern Dentistry is designed for individuals looking to gain hands-on experience in running a financially viable PDS supported dental office. The OMT is expected to independently manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor, addressing others professionally and respectfully
• Implement an office success plan, including staff and office protocol development
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance (or reliable alternate transportation)
• Associate or bachelor's degree preferred
• Five or more years of experience leading a team, mentoring, and coaching subordinates

Preferred

• Associate or bachelor's degree
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Experience with Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to prioritize tasks and projects with limited direction
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts and apply them to practical situations
• Strong organizational skills and ability to cut through confusion
• Detail-oriented, proactive, patient-focused, and problem-solving abilities

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$31.75 - $40.75 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work environment is primarily sedentary but may require field visits and driving. Temperatures are controlled with no direct exposure to hazardous physical substances. Noise levels are usually low to moderate. The team member will frequently lift and/or carry materials weighing less than 40 pounds, occasionally stoop, kneel, bend, or crouch, and frequently use a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Company Information

Arden Modern Dentistry is an Equal Opportunity Employer. We celebrate diversity and unite in our mission to create healthier and happier team members.