Operations Manager

About the role

The Operations Manager Trainee (OMT) role is designed for individuals looking to gain experience in operational management within a dental practice. The OMT will engage in a structured development program to independently manage a financially viable PDS supported dental office.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor
• Implement an office success plan and staff protocols
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Associate degree or Bachelor’s degree preferred
• Five or more years of experience leading a team, mentoring, and coaching subordinates

Preferred

• Associate degree or Bachelor’s degree
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Knowledge of all Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Ability to prioritize tasks and projects with limited direction
• Ability to read, analyze, and interpret common financial reports and legal documents
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
• Ability to draw valid conclusions, apply sound judgment in making decisions, and recognize and celebrate improvement to sustain change
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to communicate effectively and present information, both verbally and in writing
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Ability to organize and demonstrate a systematic approach in carrying out assignments
• Ability to identify, analyze, and solve problems
• Ability to create presentations and use outstanding presentation skills

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$26.50-$37.00 / Hourly

Pay

This role will be a salaried position upon completion of the Operations Manager training program.

Schedule

The work schedule is flexible and may vary depending on the needs of the practice.