Operations Manager

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to help individuals gain the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The role involves engaging in and owning professional development through the OM Development Program, supported by a direct supervisor.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Execute the PDS Operational Model to achieve office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to meet monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver the Perfect Patient Experience
• Lead team development with effective leadership, coaching, and mentoring
• Maintain professional appearance and communication
• Implement an office success plan and ensure compliance with company policies
• Perform other duties as assigned by the direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, and business principles
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask, prioritize tasks, and make decisions under pressure
• Strong organizational skills and ability to solve problems
• Excellent communication and presentation skills
• Ability to lead a team and handle team member relations issues

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of financial acumen, process focus, and influencer skills