Operations Manager

Essential Functions

• Manage Accounting & Financial Activities: Manage branch profit and loss performance against goals; partner with Branch Manager to develop budgets and allocate financial resources to achieve business goals; manage accounts payable and accounts receivable, make decisions and recommendations on delinquent accounts.
• Customer Service: Responsible for partnering with Branch Manager to create a customer service culture with in the branch. Resolve customer problems or concerns; manage Customer Service personnel; manage Service Department; assess customer satisfaction with Patterson.
• Inventory Management: Manage merchandise, parts, and equipment inventory processes and inventory turns; responsible for resolution of inventory variances; play active role in excess inventory liquidation. Partnering with Operations Manager to create a customer service culture within the branch.
• Performance Management: Create a culture of teamwork that promotes mutual trust and respect among all branch personnel. Establish a culture that promotes high levels of commitment and productivity; employ strategies to motivate employees and maintain morale. Review and evaluate the work of direct reports to assess job performance; coach and mentor employees to improve their performance; create performance improvement plans when necessary.
• Staffing: Participate in the selection process; make hiring and promotion decisions or recommendations; determine personnel needs to ensure coverage on all jobs and that branch obligations are met.

People Management

• Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.
• Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.

Additional Functions

• Administrative: Implement policies, procedures, guidelines, and standards; identify process improvements to increase efficiency or reduce costs; manage process to audit files and records for compliance; plan and organize meetings or seminars; schedule or authorize training for employees; approve time cards, overtime and time off requests.

Job Qualifications

• Required Qualifications: Bachelor’s degree or equivalent work experience. General computer proficiency including knowledge of MS Office. Must maintain a valid driver’s license and good driving record.
• Preferred Qualifications: Degree in general business. Previous management experience. Experience in finance, inventory management, accounting or human resources. Dental industry knowledge.

Working Conditions

• Physical Demands: Moderate physical activity. Sitting or standing: Position requires both sitting which includes driving and standing. Operating a computer or other office devices for the majority of the workday. Must be able to communicate with others in person, over the phone, and in writing. Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors. Must be able to read and interpret various electronic and written documents.
• Environmental Factors: Office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-Call

This position requires co-travel and overnight stay.

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Training and Development

We offer training and development opportunities to help you grow and succeed in your career with Patterson.

Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We strive to foster an environment where differences are celebrated and everyone has the opportunity to reach their full potential.

Community Giving

We believe in giving back to the communities we serve. Through our community giving initiatives, we support local organizations and causes that align with our values and mission.

Benefits

Patterson offers competitive benefits packages to support the health, wellness, and financial security of our employees. These benefits include:

• Health insurance options
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Time off and paid holidays

Why Join Patterson?

Join Patterson Companies and be part of a dynamic and innovative organization that is dedicated to making a positive impact in the lives of our clients, customers, and employees. We offer a supportive and collaborative work environment, opportunities for growth and development, and a competitive compensation and benefits package.

Getting Hired

We are excited that you are interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position. Learn how to submit a job application, and the typical evaluation processes used at Patterson, click here.

Corporate Responsibility

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, we are committed to building strong connections to support the communities we live and work in.

Our Mission

Be a part of a great organization with a special mission: to be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success. We connect expertise to inspired ideas, products and services and create a relevant, memorable difference in the lives of our clients, customers and employees.