Operations Manager

Duties And Responsibilities

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule.
• In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports.
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant.
• Execute shift level financial controls and cash management responsibilities.

Requirements

This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Previous experience in restaurant management or a related field is preferred.

Skills

Strong leadership skills, excellent communication and interpersonal skills, ability to manage multiple tasks simultaneously, strong organizational and time management skills, ability to work independently and as part of a team, ability to handle stressful situations, ability to make sound decisions under pressure, ability to motivate and develop team members, ability to work flexible hours including weekends and holidays.

Benefits

Papa John's offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary based on restaurant needs and may include evenings, weekends, and holidays.