Operations Manager

Essential Duties & Responsibilities

• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to coincide with the finance documents.
• Make changes to sales agreements during closings with customers and reprint documents.
• Gather additional lender required items during the funding process.
• Identify and switch vendors if unsatisfied with work quality or progress.
• Alter vendor work schedules based on customer or company priorities.
• Hold vendors accountable to written work estimates and recommend new vendors.
• Provide evaluation reports and recommendations for process improvements.
• Arrange, modify, and authorize service for customer satisfaction and contract completion.
• Communicate directly with dissatisfied customers and negotiate solutions.
• Escalate issues to upper management if necessary.
• Make recommendations to management based on customer or government body conflicts.
• Update deal tracking and status reports based on personal assessment.
• Use company applications to update missing deal information.
• Review and calculate costing for commission payments.

Minimum Qualifications

• A High School Diploma.
• A 2-year Degree preferred.
• Willingness to travel up to 50% locally and during normal business hours.