Operations Manager

About the role

Owen Health Care Inc. is seeking an experienced Operations Manager to lead agency-wide operations, supervise multidisciplinary teams, and drive strategic growth while ensuring high-quality, compliant services.

Responsibilities

• Directing, coordinating, and supervising the daily operations of all agency service lines.
• Providing leadership and supervision to management staff, supervisors, and program leaders.
• Recruiting, hiring, developing, and retaining qualified personnel to maintain appropriate staffing levels.
• Establishing, implementing, and evaluating operational goals and objectives to support agency growth and service excellence.
• Maintaining oversight of client documentation and ensuring compliance with DMHAS and agency standards.
• Conducting clinical assessments, treatment planning, case management, and counseling services as needed.
• Leading quality improvement initiatives, treatment team meetings, staff training, and performance improvement activities.
• Managing staff development programs, orientation, continuing education, and mandatory training requirements.
• Developing and implementing marketing and growth strategies to expand agency services and community impact.
• Assisting with funding development activities, contract negotiations, grant opportunities, and affiliation agreements.
• Participating in community outreach events, health fairs, educational programs, and networking opportunities.
• Preparing monthly operational reports and program evaluations for agency leadership.

Requirements

• Master's Degree in Social Work, Counseling, Psychology, Healthcare Administration, or a related field.
• Active clinical licensure preferred (LCSW, LPC, LMFT, or equivalent).
• Minimum of three (3) years of healthcare management and leadership experience.
• Experience supervising multidisciplinary teams and managing multiple service programs.
• Strong knowledge of behavioral health, developmental disabilities, community-based services, and regulatory compliance requirements.
• Excellent oral and written communication skills with the ability to present information effectively to staff, stakeholders, and community partners.
• Prioritizing leadership, clinical expertise, and passion for operational excellence.

Qualifications

• Proven ability to lead, motivate, and develop high-performing teams.
• Strong organizational, problem-solving, and time management skills.
• Able to work independently while collaborating effectively across departments.
• Professional demeanor, strong customer service skills, and a commitment to quality care.

Benefits

We offer a competitive salary based on experience, along with an excellent benefits package that includes Medical, Dental, Vision, 401(k), Paid Time Off, and Paid Holidays.