Operations Manager

What Will You Do?

• Event Coordination & Execution
• Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines.
• Assign and review server responsibilities for setup, service, and breakdown.
• Supervise the setting up of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.
• Update, print, and post all wayfinding and event signage as required for each event.
• Avoid service charge distribution via in-house payroll systems.
• Coordinate closely with the Culinary Team:
• Conduct Culinary Check-In with the Executive Chef before event set up to confirm menu details, presentation, and service flow.
• Retrieve menu cards from the Prep Kitchen, verify their accuracy with the chef, and bring the correct cards to the event space.
• Lead a Culinary Pre-Shift briefing with the chef and service team before event start-time.

Front-of-House (FOH) Management

• Manage all FOH event items including equipment, signage, and display materials.
• Track inventory and usage to ensure timely replenishment and maintenance of items.
• Oversee the organization and cleanliness of FOH storage areas and ensure all items are properly labeled and stored post-event.
• Cookstaffing needs, including coat check attendants, lobby greeters, and event hosts.
• Cookstaff and labor management for Dialtone Staff Leadership.
• Conduct pre-shift meetings to review event details, assignments, and service expectations.
• Train, coach, and mentor staff to uphold company service standards and ensure smooth teamwork.
• Maintain a professional, supportive, and motivating work environment.
• Guide and support Dialtone staff to promote a positive environment.

Guest & Vendor Relations

• Serve as the primary on-site contact for clients and vendors during events.
• Anticipate client needs and respond promptly to requests or concerns.
• Maintain excellent communication between internal departments and external partners to ensure flawless event execution.

Operational Excellence

• Inspect event spaces before, during, and after events for cleanliness, organization, and proper setup.
• Ensure compliance with health, safety, and sanitation regulations.
• Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.
• Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.
• Avoid payroll accuracy for both Event’s and the Dialtone team members, not limited to time clock accuracy and gratuity/service charge distribution.
• Avoid monthly inventory.
• Avoid support Dialtone operations as needed on a day to day basis.

About The Company

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.