Operations Manager

Position Summary

The Operations Manager of Building Services at NYU Langone Hospital—Brooklyn is responsible for the overall efficiency and operation of the department. They oversee the effectiveness of various sub-departments within building services including Housekeeping/Environmental Services, Messenger/transport, Linen, and Television Services.

Job Responsibilities

• Demonstrates knowledge of the organization’s Core Values and incorporates them into the performance of the department.
• Provides leadership to all levels of management.
• Must have excellent interpersonal skills, a service/quality attitude, and be able to manage time effectively, work under pressure, and meet established goals and objectives.
• Develops high, wide, and deep relations with all other departments within the medical center.
• Responsible for total representation of the EVS/BSD Department.
• Interacts with other departments to ensure the EVS/BSD Department services are effective and efficient.
• Plans, organizes, develops, and leads the overall departmental operations in accordance with federal, state, local laws, standards, guidelines, and regulations.
• Partners with leadership team to ensure compliance with OSHA requirements and promotion of Risk Management programs & policies; monitors adherence to safety rules & regulations.
• Ability to finalize policies and procedures for the department as needed.
• Ability to conduct hiring interviews.
• Must be able to control expenses within area of responsibility.
• Submits finalized financial (budgets), staffing, and performance assessment reports.
• Reports on resulting data trends, strengths, and weaknesses.
• Formulates plans for performance, oversees the efficiency of implemented performance plans, and adjusts as needed.
• Responsible for overseeing the employee training and education program.
• Approves monthly in-service topics. Provides additional in-service topics as needed or as policies or procedures change.
• Represents the department in all senior leadership meetings, including Labor Productivity, Environment of Care Committee, and other committees as assigned.
• Responsible for the final decision making for all departmental policies and procedures.
• Manages labor relations. Interfaces with union leadership through Performance Improvement Teams and other forums to ensure a soiled and proactive relationship exists.
• Ensures morale and efficiencies in the labor force.
• Ability to direct a substantial work force (both management and union).
• Creates a team capable of providing world-class customer service. Leads, trains, and instills this philosophy.

Minimum Qualifications

• A Bachelor’s degree in Management or related field, or the equivalent combination of education and experience.

Preferred Qualifications

• Masters degree preferred.

Qualifications

• Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits and Wellness Package

NYU Langone Hospital—Brooklyn provides a comprehensive benefits and wellness package that includes financial security benefits, a generous time-off program, and employee resources groups for peer support. Additionally, all employees have access to a holistic employee wellness program focusing on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

Salary Range

The salary range for the role is $82,886.36 - $101,359.44 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

Equal Opportunity Employer

NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.