Operations Manager

Key Responsibilities

• Oversee the day-to-day operations of the distribution center, including receiving, storing, picking, packing, and shipping of food products.
• Develop and implement operational policies and procedures to ensure efficiency and effectiveness.
• Monitor inventory levels and coordinate with the procurement team to maintain optimal stock levels.
• Ensure compliance with food safety and quality standards, as well as regulatory requirements.
• Lead, train, and manage a team of warehouse and logistics staff, promoting a culture of safety, productivity, and teamwork.
• Conduct performance evaluations, provide feedback, and implement training programs to enhance team skills and performance.
• Foster a positive and inclusive work environment that encourages employee engagement and development.
• Analyze operational data and metrics to identify areas for improvement and implement strategies to enhance efficiency and reduce costs.
• Implement best practices in warehouse management, logistics, and supply chain operations.
• Utilize technology and automation to streamline processes and improve accuracy.
• Ensure timely and accurate delivery of products to customers, maintaining high levels of customer satisfaction.
• Address and resolve customer complaints and issues promptly and effectively.
• Collaborate with the sales and customer service teams to understand customer needs and preferences.
• Ensure a safe working environment by promoting and enforcing safety policies and procedures.
• Conduct regular safety audits and inspections, and implement corrective actions as needed.
• Stay up-to-date with industry regulations and standards, ensuring compliance at all times.
• Develop and manage the operations budget, monitoring expenses and optimizing resource allocation.
• Track and report on key performance indicators (KPIs) and operational metrics.
• Identify cost-saving opportunities and implement measures to achieve financial targets.

Required

• 6 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience).
• Experience in warehouse and transportation preferred.

Benefits

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays