Operations Manager

About the role

The Moscoso Group is hiring an Operations Manager to lead and build the operational foundation of our growing real estate business. This is not an Executive Assistant role, a coordinator role, or a support-only position. This is an operational ownership role.

Responsibilities

• Own the day-to-day operations of the business and ensure work moves forward without unnecessary leadership involvement
• Lead the administrative team with clear expectations, follow-through, and accountability
• Build, document, and improve SOPs, workflows, checklists, and internal systems
• Create clarity around ownership, deadlines, priorities, and operational standards
• Identify bottlenecks, gaps, and inefficiencies, then recommend and implement practical solutions
• Manage onboarding systems for new agents and administrative team members, including 30/60/90-day expectations
• Improve CRM discipline, data accuracy, reporting, dashboards, and follow-up systems
• Evaluate and help implement AI, automation, and technology tools that improve efficiency and scale
• Ensure new systems are adopted by the team through training, documentation, and consistent inspection
• Escalate issues with clear facts, options, and recommendations when leadership input is needed

Qualifications

• Proven experience in operations, project management, office management, business management, or a similar leadership role
• Experience building or improving systems, SOPs, workflows, checklists, or internal processes
• Experience leading people, vendors, departments, or cross-functional workflows
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfortable working in an office full-time in Pembroke Pines
• Comfortable holding people accountable to standards
• Comfortable working with strong personalities and fast-moving leadership
• Proficient with spreadsheets, CRM systems, project management tools, and office technology
• Comfortable learning new technology, AI tools, automation platforms, CRM systems, and workflow tools
• Real estate operations, construction operations, logistics, project management, or another deadline-driven operational background (strongly preferred)
• Experience managing administrative teams
• Experience building onboarding or training systems
• Experience with reporting, dashboards, scorecards, or CRM discipline
• Experience implementing new software, automation, AI tools, CRM improvements, or operational technology across a team
• Bilingual English/Spanish (strongly preferred)
• Bachelor’s degree in Business, Operations, Management, Marketing, or a related field preferred, but not required, with strong relevant experience

Pay

$70,000 - $90,000/year

About The Moscoso Group - KW

At Moscoso Real Estate Group, we’ve proudly served our community since 1993 as a family-operated, award-winning real estate team. We are a small, high-producing team entering a growth phase and building a more structured, high-quality operation around our Mission, Vision, and Values.

Our Mission: Improve your life’s journey through real estate.

Our Vision: To be the real estate company of choice by offering an unparalleled world-class experience.

Our Values are represented by D.R.E.A.M.S.:

• Dedication — We show up for each other, the mission, and the client experience.
• Resourcefulness — We solve problems, take ownership, and bring ideas forward.
• Excellence — We hold a high standard in the quality of our work.
• Authentic Accountability — We lead with honesty, transparency, and ownership.
• Mastery — We believe in continuous learning and improvement.
• Selfless — We put the team and mission ahead of ego.