Operations Manager

Key Responsibilities

• Execute within our operating model based on four pillars: strategy and positioning of the business, operational excellence, growth, and product strategy and technology.
• Identify, define and execute strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement.
• Drive operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability.
• Drive revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets.
• Drive initiatives and solve challenges related to sales, customer success and research and development within your portfolio of businesses.
• Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies.
• Ensure your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers.
• Oversee the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio.

Financial Management

• Assume P&L responsibility and focus on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc.
• Manage capital allocation and ensure efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis.

Building Effective Teams

• Build, coach and lead high-performing teams within your portfolio companies.
• Cultivate a culture of performance, continuous improvement, collaboration and innovation.
• Provide clear direction and motivate teams toward achieving key milestones and delivering measurable results.

Candidate Profile

• Experience 6+ years’ experience in management consulting and/or experience in a technology or software business.
• Bachelor’s degree in business, finance, engineering, economics, or any other relevant field.
• Master of Business Administration (MBA) (a strong asset).
• Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset.
• Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset).
• Financial acumen (P&L management, budget, forecast).
• People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team.
• Experience mobilizing people toward a common goal.
• Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans and drive results.

Personal Characteristics

• Entrepreneurial spirit, results oriented, driven, proactive and a team player.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change with agility.
• High degree of accountability and ownership of your work.
• Strategic and hands-on.