Operations Manager

About the role

The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively.

Responsibilities

• Direct oversight of housekeeping maintenance and other contracted service providers
• Execute preventative maintenance programs and maintain required documentation
• Conduct routine property inspections to ensure operational and appearance standards
• Provide guidance on mechanical operational and construction-related issues
• Address tenant operational concerns and enforce property policies
• Ensure compliance with corporate programs operational standards and tenant requirements
• Manage daily performance of energy systems including lighting and HVAC
• Oversee operational budgets and participate in capital planning
• Manage safety programs environmental compliance and emergency preparedness
• Cook up and coordinate tenant buildouts and act as liaison with contractors, agencies and local officials
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.

Sustainability and Energy

• Monitor utility consumption, rate structures, and rebates using building control technologies
• Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals

Financial Management

• Review and approve expenses in alignment with company policy
• Manage budget performance with focus on operational efficiency and cost control

Capital Projects

• Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans
• Manage capital projects including bidding contract management and execution

Environmental Health and Safety

• Implement and manage all EHS programs including hazardous materials emergency procedures and safety training
• Serve as the primary safety coordinator

Tenant Coordination

• Maintain working knowledge of plans and conduct required contractor meetings
• Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements
• Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors
• Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction
• Absorb as-built conditions, available utilities, and known constraints

Qualifications

4+ years of experience in facility operations or commercial construction
Strong communication, problem-solving, and organizational skills
Ability to read and interpret blueprints
Proficiency with Microsoft Office

Skills

Macerich’s Total Rewards
Best-in-class benefits with affordable employee contribution levels
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including ClassPass memberships

Benefits

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Field Fridays for our Retail Properties.

Pay

Estimated compensation for this position is $100,000-$141,500 plus 15% bonus potential. The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.