Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Owns the arcade merchandising strategy including plan-o-grams for all redemption counters/rooms and self-redemption machines.
• Routinely tests new products and keeps merchandise fresh through seasonal programs.
• Calculates and sets price values on all items and negotiates with and selects vendors in conjunction with Purchasing.
• Ensures that all merchandising materials needed to professionally present the amusement area in each location are in use.
• Works closely with Area Game Technicians to hit COS targets by location.

TRAINING

• Consistently trains and follows-up with center managers and hourly associates to ensure proper execution of operating standards.
• Works closely with the Training Department to make sure training and support materials best support the field.

OPERATING STANDARDS (OS)

• AOM is the primary drafter and owner of the OS for Amusements.
• Works closely with Loss Prevention, Operations and other relevant functions to make these standards as efficient as possible.
• Routinely improves the standards and tool kit used by the field to execute the standards.

COMMUNICATIONS AND REPORTING

• Uses operational reports to ensure profit is being maximized, controls are in place and standards are being followed.
• Maintains intranet site for Amusements reference materials.
• Regularly communicates with managers on their Amusements operations and results.

INTERCARD SYSTEM ADMINISTRATION

• Manages user profiles and processes for locations that have Intercard.
• Maintains pricing of games and prizes in the system.
• Trains managers to use the system.
• Supports centers with follow-up questions and system changes.

AD HOC ANALYSIS

• Supports ad hoc analysis as requested by Director of Amusements or Senior management (e.g., pricing analysis, inventory targets, mix analysis, ROI, discounts analysis, 3rd Party Operator performance).

QUALIFICATIONS

• 5 years + of retail management experience including selection of products based upon analytics.
• Retail training experience.
• Familiarity with inventory and purchasing processes.
• Intermediate or above Excel user.
• Ability to travel 50% of the time.