Operations Manager

About the Role

The Operations Manager is responsible for managing relationships with the client(s), ensuring deliverables of the contract are being performed and that Key Performance Indicators (KPIs) are being met. This role serves as a resource for field personnel supporting the contract(s) and ensures the company's core values are adhered to in the performance of work.

The Operations Manager works closely with Facility Site Supervisors and acts as the primary point of contact for the client, resolving issues related to work performance, staffing, and billing. They also ensure that requests for additional support are addressed in a timely manner.

Responsibilities

• Manage client relationships and ensure contract deliverables and KPIs are met.
• Serve as a resource for field personnel supporting the contract(s).
• Act as the primary point of contact for clients to resolve issues related to work performance, staffing, and billing.
• Address requests for additional support in a timely manner.
• Ensure adherence to company core values in all work performed.
• Hold regular safety meetings with staff.
• Travel to remote sites for facility reviews, progress reviews, meetings, and training as required by the customer.

Requirements

• High School diploma or equivalent.
• Five (5) years’ experience working as a Facilities Coordinator or Superintendent.
• BS/BA Degree (preferred but not required).
• Industry-recognized experience, training, or certification in Facilities Management (desired).
• Frequent travel is expected; some travel may be overnight based on complexity and distance from the Corporate Office.
• Must be legally authorized to work in the United States and provide proof of employment eligibility at the time of hire.

Skills

• Technical Skills: Assesses strengths and weaknesses; pursues training and development; shares expertise.
• Oral Communication: Speaks clearly in positive or negative situations; listens and responds well; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work; presents numerical data effectively.
• Teamwork: Balances team and individual responsibilities; builds positive team spirit; supports team success.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen: Understands business implications of decisions; aligns work with strategic goals.
• Diversity: Demonstrates knowledge of EEO policy; promotes a harassment-free environment; builds a diverse workforce.
• Ethics: Treats people with respect; works with integrity; upholds organizational values.
• Motivation: Sets and achieves challenging goals; demonstrates persistence.
• Planning/Organizing: Prioritizes work; uses time efficiently; sets goals and develops action plans.
• Professionalism: Approaches others tactfully; reacts well under pressure; follows through on commitments.
• Safety and Security: Observes safety procedures; reports unsafe conditions; uses equipment properly.
• Adaptability: Adapts to changes; manages competing demands; deals with frequent change or delays.
• Attendance/Punctuality: Consistently at work and on time; ensures responsibilities are covered when absent.
• Dependability: Follows instructions; takes responsibility; completes tasks on time.
• Computer Skills: Knowledge of Microsoft Office Suite and other applications as needed.
• Delegation: Delegates work assignments; matches responsibility to the person; monitors progress.
• Leadership: Displays passion and optimism; inspires respect and trust; motivates others; provides vision.

Benefits

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
• Financial: Earned Wage Access (EWA) – access a portion of earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Community: Company-supported volunteer opportunities.
• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when needed.