Operations Manager
Job Description
Oversee day-to-day operations across design, production, and shipping
Plan and prioritize work to ensure deadlines and quality standards are consistently met
Collaborate with leadership to support growth objectives and improve overall workflow
Identify inefficiencies in current processes and implement practical improvements
Develop and maintain clear workflows from order intake through final delivery
Work cross-functionally with artists, warehouse team, and office staff to keep operations aligned
Monitor performance and establish simple metrics to track progress and identify issues
Support hiring, on-boarding, and team structure as the company expands
Communicate priorities clearly and ensure accountability across teams
Address operational challenges quickly and implement solutions that prevent repeat issues
Take ownership of problems. No passing issues off or waiting for direction
Education & Experience
- 3 to 7+ years of experience in operations, project management, or business management
- Experience in a production, creative, manufacturing, or fulfillment environment preferred
- Experience working in a growing or small business environment strongly preferred
- Proven ability to improve processes and increase efficiency
- Experience managing people and holding teams accountable preferred
Key Success Indicators
- Ability to identify operational gaps and implement effective solutions
- Strong organizational and prioritization skills
- Clear and consistent communication across teams
- Able to manage multiple priorities and meet deadlines
- Comfort working in a fast-paced, evolving environment
- Strong sense of ownership and accountability
- Able to use data and observation to make informed decisions
- Work gets done on time without leadership needing to step in
- Fewer mistakes, faster turnaround, and smoother hand offs across teams
Opportunity for Growth
- Opportunity for growth into a senior leadership role as the company scales
Benefits
- Health insurance
- Paid time off
Job Type
Full-time
Work Location
In person, Beverly, MA