Operations Manager

Responsibilities

Daily operations of the Food & Beverage Division, which includes our Breakfast, Bar, Culinary, Stewarding, Purchasing, and Banquets departments

Support hotel-wide operational excellence by partnering closely with Front Office and Housekeeping leaders to ensure a seamless guest experience throughout the property.

Develop and implement innovative food and beverage concepts, promotions, and strategies that drive revenue and position Hotel Kabuki competitively within the San Francisco market.

Cook up and coordinate across multiple departments to plan and execute special events, cultural activations, VIP experiences, and hotel programming.

Maintain and enhance the amenity and dining experience programs to align with the JdV brand.

Support payroll administration, inventory controls, purchasing procedures, and expense management initiatives across F&B operations.

Build and maintain strategic vendor partnerships to support operational excellence, cost management, and product quality.

Provide outstanding customer service to hotel guests and patrons of our F&B outlets; exercise empathy, tact, and discretion to resolve guest complaints when they arise.

Elevate our banquets program, assist with menu planning and implementation, and ensure successful execution of all banquet events.

Oversee the development of our F&B colleagues: hire, train, empower, coach, and counsel, and drive employee satisfaction.

Collaborate cross-functionally with Front Office, Housekeeping, Sales, Revenue Management, Finance, and Events teams to deliver seamless guest experiences and achieve overall hotel goals.

Serve as Manager on Duty as assigned, providing operational leadership and support across all hotel departments.

Provide leadership support to Rooms Operations as business needs require, assisting with guest service delivery, room readiness, cleanliness standards, and operational continuity.

Qualifications

2+ years of progressive hotel management experience with significant Food & Beverage responsibility, including banquets experience (preferably with Hyatt)

Experience supporting, partnering with, or gaining exposure to Front Office, Housekeeping, or broader Rooms Operations strongly preferred

Demonstrated ability to effectively interact with people and inspire others

Ideal candidate possesses high energy, a creative mindset, entrepreneurial spirit, motivational leadership skills, and a strong guest service orientation

Excellent written and verbal communication, analytical, and organizational skills

Ability to problem-solve and work in a fast-paced environment

Proficiency in Microsoft Office Suite; experience with hotel, POS, payroll, inventory, and procurement systems preferred

Ability to work flexible hours including, nights, weekends and holidays

Ability to lift up to 50 lbs

Benefits

Long-term career growth opportunities

A highly motivated and connected team

Discounted on-site parking

Discounted cell phone coverage

Free meals during shifts

12 complimentary Room Nights per year, as well as Discounted and Friends & Family Room Rates

Medical, Prescription, Dental, and Vision Insurance

401(k) with company match

Paid vacation, sick days, personal day, and New Child Leave

Paid Family Bonding Time and adoption assistance

Tuition Reimbursement

Employee Stock Purchase Plan