Operations Manager

About the role

The Operations Manager will be responsible for the successful execution of projects in all of the regional territory through the effective supervision of Senior Project Managers, Project Managers, Purchasing Agents, and Superintendents. The Operations manager will have direct oversight of Project Management and the Field.

Responsibilities

The Operations Manager has first line supervisory authority over subordinate staff to include hiring, firing, performance evaluation, training, and development. In addition, the Operations Manager will participate in the development and execution of annual plans and forecasting.

• Personnel Supervision: May have Sr. Project Manager(s), Project Manager (s), Purchasing Agent (s), and Installation Manager reporting to them.
• Project Responsibilities: Responsible for projects from Purchasing Phase until Final Completion.
• Determine Engineering, Purchasing, and PM assignments based on workload.
• Analyze projects to determine scope, schedule requirements, and coordinate Engineering, Purchasing, and Installation to effectively bring project within budget and on schedule.
• Execute customer contracts within signing limitations.
• Participate in Quarterly Division Reviews.
• Review purchasing process, vendor selections, and oversee Outsource procurement.
• Develop execution plan for each project with Project Team (PM, PE, Foreman) and Installation Manager.
• Review progress with periodic job walks with PM and foremen during installation.
• Adjust plan as necessary.
• Perform monthly review and risk analysis of budgeted job costs with Project Managers.
• Review Cash Flow reports on major projects.
• Review Cost to Completes for accuracy with Project Managers prior to being distributed.
• Make adjustments necessary to installation process to meet estimated minutes.
• Review Schedule of Values to maintain overbilling and positive cash flow.
• Review Accounts Receivable to ensure timely payments in accordance with contract terms.
• Review and execute Subcontracts, Purchase Orders from customers.
• Maintain relationship through weekly jobsite visits with customer and PM.
• Review billings to make sure project cash flow stays positive.
• Review submittals on large projects to make sure all risk items are addressed.
• Review with PM all logs, manpower schedules, and things to do lists on regular basis to assess project progress and potential risks.
• Review all major Change Orders with Project Manager to minimize risk over price and schedule completion.
• Insure the quality, customer satisfaction, timeliness, and cost control of all projects.
• Assist the Project Management staff and Field Superintendents in their day-to-day dealings with vendors, architects, owners, and contractors in resolving problems or conflicts.
• Make sure the final portion of the project is completed and closeout documents are submitted.
• Follow up on final payments.
• Approve Investment Reports, Expense Advances, and Check Requests.
• Review short-term and long-term installation schedules with Installation Manager.
• Assist as necessary with foremen assignments.
• Review manpower schedules with Project Managers and Installation Manager to ensure projects are not overmanned or undermanned.
• Conflict resolution – responsible for resolution of conflicts with Contractor, Suppliers, etc.
• Involve Regional Manager or attorney as required.
• Ensure ISEC’s commitments to Core Values are maintained throughout the construction process.
• Assist the Regional Manager or Vice President in the preparation of the annual overhead budget and plan each fiscal year.

Safety Responsibilities

Effectively communicate and implement the Company’s safety policies and procedures committed to the Safety Promise.

• Establish an environment of “zero tolerance” for safety non-compliance and promote a positive atmosphere for safety excellence.
• Ensure an accident-free region through managing of the safety program including full implementation of the Safety Leadership Team.
• Provide the resources and time necessary to execute the required actions in safety on projects.
• Ensure all employees in the region follow and implement ISEC safety requirements.

Requirements

Minimum Qualifications: Bachelor’s degree in relevant field or the equivalent combination of education and related commercial construction experience. Minimum of 5 years commercial construction experience with 3 years in a leadership position.

• Practical knowledge of commercial construction methods and application of principles.
• Track record of success.
• Strong analytical, organizational, interpersonal, and communication skills.
• Strong leadership and management skills.
• Strong accounting skills.

Preferred Qualifications

Bachelor’s degree in construction management. 5-8 years’ experience in a commercial construction management position.

Skills

• Ability to mentor and coach subordinates.
• Customer Service Skills: Demonstrates commitment to deliver outstanding service – both with internal and external customers.
• Takes ownership to personally resolve customer problems (or find someone who can).
• Listens well, asks clarifying questions, and checks for agreement with customers.
• Committed to following-up with customers in all instances in a timely manner.
• Strong sense of accountability - ensures that you will do what you say that you are going to do.
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful.
• Positive attitude.