Operations Manager

Responsibilities

• Hire, train, coach, schedule and mentor employees in multiple departments.
• Support employees and fill in as needed in all areas to ensure guests are receiving attentive and efficient service.
• Proactively engage in conversation with guests, seeking feedback about their stay.
• Apply problem solving skills to resolve guest and employee issues to their satisfaction.
• Inspect work performed to ensure quality is top notch and consistent with brand standards.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Ensure that food handling and safety guidelines are followed, including kitchen logs.
• Oversee inventory, ordering and receiving of all supplies for your departments.
• Monitor departmental expenses including invoices for goods and services, as well as labor costs associated with department productivity and overtime.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

• At least 3 years of progressive experience in a hotel or related field.
• Previous supervisory responsibilities.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by manager.