Operations Manager

About the role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This role owns delivery governance, operational excellence, and continuous improvement across policy administration and financial operations in a regulated environment.

Responsibilities

• Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.

• Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.

• Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.

• Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.

• Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.

• Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.

• Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.

• Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

Requirements

• Deep Life & Annuities expertise, Infosys McCamish platform proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 7 years of experience relating to the job description.

Preferred Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.

• Track record managing senior client stakeholders and owning outcomes in a regulated environment.

• Bilingual proficiency in Spanish or Portuguese — mandatory.

• Strong analytical skills with the ability to translate operational data into financial insights.

• LOMA certifications (FLMI or ALMI)

• Hands-on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.

• Demonstrated success leading process improvement initiatives with measurable outcomes.

• Knowledge of the Infosys McCamish platform and related systems.