Operations Manager

About the role

Hope Center for Behavior Change, Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach, FL, dedicated to improving the lives of children and families through evidence-based behavioral health services. We are seeking a driven, experienced Operations Manager to join our leadership team and help take our practice to the next level.

Responsibilities

• Manage full revenue cycle: billing, payment posting, ERA processing, and denied claims management
• Submit and manage insurance authorizations for all active clients
• Conduct monthly verification of benefits (VOB) for all clients
• Maintain and update CAQH profiles; manage pre-credentialing and provider enrollment tasks
• Serve as the primary CentralReach platform administrator (scheduling, note audits, time clock, authorizations)
• Perform daily clinical note checks for compliance and timely submission
• Manage staff schedules and coordinate coverage for floating/support staff
• Oversee Google Drive organization and company email management
• Answer phones and manage all incoming communications professionally
• Manage full intake workflows for new clients and new staff onboarding
• Career Center for Behavior Change, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Coordinate background checks and new hire documentation
• Manage company social media accounts and post regular content
• Support networking and community outreach to grow referral sources
• Aid in the implementation of new programs and service lines
• Provide direct administrative and operational support to the CEO
• Perform any additional duties as required by the CEO

Requirements

• Minimum 2 years of hands-on CentralReach experience
• Minimum 2 years of experience in an Operations Manager role
• Experience in ABA billing, ERA processing, and revenue cycle management
• Knowledge of CAQH management, insurance credentialing, and pre-credentialing
• Familiarity with TRICARE billing and audit requirements preferred
• Proficient in Google Workspace (Drive, Gmail, Docs, Sheets)
• Strong organizational and multitasking skills with ability to manage competing priorities
• Excellent written and verbal communication skills
• Must maintain strict HIPAA confidentiality standards
• Ability to work independently and take initiative
• Must pass a background check
• Valid Florida Driver's License required
• Bachelor's degree preferred; relevant experience considered in lieu of degree

Benefits

• Competitive salary: $65,000 – $75,000 per year base salary (based on experience)
• 401k and Health Insurance Stipend
• Collaborative, mission-driven work environment
• Opportunity for growth within an expanding ABA practice

How to Apply

To apply, please submit your resume and a brief cover letter explaining your CentralReach experience and ABA operations background to hr@hopecenteraba.com. Applications without relevant ABA or CentralReach experience will not be considered. We look forward to hearing from you!