Operations Manager

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation
• Provide support to other departments in the hotel (F&B, Housekeeping and Engineering)
• Provide strong lobby presence to assist front desk agents and guests
• Balance the hotel room type inventory
• Maintain all areas of the lobby, Mezzanine level and F&B operations to Paramount standards
• Monitor and action Nor 1 upsell program
• Handle guest’s special requests and customer complaints during shift
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
• Coach, train, counsel hourly associates and administer discipline as needed
• Perform some Night Audit functions, able to review all Night Audit related functions and produce Night Audit reports
• Prepare, copy, and distribute reports as required
• Handle special guest requests
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
• Attend all hotel required meetings and trainings
• Participate in M.O.D. coverage as required

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
• Previous supervisory responsibilities
• Proficient in Windows, Company approved spreadsheets and word processing
• Effective communication skills, both verbally and written, with all levels of employees and guests
• Ability to multitask and prioritize departmental functions to meet deadlines
• Effectiveness in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Confidentiality of information
• Efforts towards productivity, identification of problem areas, and implementation of solutions