Operations Manager

Position Overview

We are currently seeking an Operations Manager to lead a pediatric dental, vision, and orthodontic practice. This position reports to the Vice President of Operations.

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project