Operations Manager

Key Responsibilities

• Oversee daily operations at the Wambaw digitization facility
• Ensure projects move efficiently through intake, digitization, quality control, and delivery
• Maintain organized production workflows and tracking systems
• Cookordinate project priorities to meet customer timelines

Team Leadership

• Supervise and support digitization technicians and production staff
• Provide training on equipment, quality standards, and workflows
• Foster a positive, mission-driven work environment
• Ensure staff follow best practices for handling irreplaceable media

Production Management

• Monitor daily production metrics and throughput
• Maintain detailed tracking of customer projects
• Identify workflow improvements that increase efficiency and quality
• Ensure consistent adherence to Heirloom’s digitization standards

Quality Assurance

• Perform final quality checks on digitized media
• Ensure files meet company standards before customer delivery
• Maintain strict handling procedures for fragile and irreplaceable materials

Equipment & Facility Management

• Maintain scanners, digitization equipment, and production workstations
• Coordinate maintenance and troubleshooting when necessary
• Ensure the facility remains clean, organized, and secure

Customer Project Coordination

• Work closely with customer service and leadership to ensure excellent client outcomes
• Help resolve production challenges or special project requirements
• Support transparency in project progress and delivery timelines

Qualifications

• Strong organizational and operational leadership skills
• Experience managing production workflows or operations
• Ability to lead and motivate a small team
• Strong attention to detail and quality control
• Comfort working with digital files, scanners, and media equipment
• Excellent communication and problem-solving skills

Bonus experience

• Media digitization or archival work
• Production facility management
• Logistics or operations leadership
• Experience working with sensitive or irreplaceable materials

Personal Attributes

• Hightly dependable and self-directed
• Process-oriented and detail-driven
• Calm under pressure and solutions-focused
• Organized and disciplined in managing workflows
• Motivated by meaningful work that preserves family history