Operations Manager

Key Responsibilities

• Oversee daily operational functions to ensure efficiency, compliance, and alignment with firm objectives.
• Manage firmwide operational calendars and ensure timely execution of key milestones, including lease renewals, licensing, insurance deadlines, and audit schedules.
• Oversee the firm’s real estate portfolio and leasing activities from tracking to execution, including renewals, expansions, relocations, and terminations; collaborate with Facilities, Finance, and leadership to ensure consistency and fiscal responsibility across all locations.
• Serve as a liaison between Operations, Facilities, IT, and other departments to ensure alignment and timely completion of cross-functional initiatives.
• Draft, edit, and distribute firmwide operational communications and updates in collaboration with firm leadership.
• Maintain and enhance operational platforms, including the firm’s intranet (The Hub), ensuring information is accurate, accessible, and consistently updated.
• Develop, implement, and maintain operational policies, procedures, and resources to improve efficiency and promote standardization across offices.
• Prepare reports, presentations, and analytics for leadership review, providing insights and recommendations to improve operational outcomes.
• Coordinate and document leadership and departmental meetings, including scheduling, agenda preparation, minute-taking, and tracking of action items.
• Oversee execution of cross-departmental projects, tracking progress and ensuring deliverables are met on time and within scope.
• Identify opportunities to streamline processes and support change management initiatives to enhance firmwide productivity.
• Support the COO with administrative and strategic operational priorities, including special projects and long-range planning.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field required.
• 4–6 years of experience in operations, project management, or business administration; experience in a law firm or professional services environment strongly preferred.
• Strong understanding of operational best practices, compliance processes, and internal communication strategies.
• Excellent written and verbal communication skills with the ability to convey information clearly, professionally, and persuasively.
• Highly organized and detail-oriented, with demonstrated ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams); experience with SharePoint or other content management platforms preferred.
• Ability to create polished presentations, visual materials, and executive summaries for leadership.
• Proven success in building relationships and fostering collaboration across departments.
• Demonstrated initiative, accountability, and problem-solving skills with a proactive mindset.
• High level of discretion and professionalism when handling sensitive information.
• Comfortable working in a fast-paced, evolving environment with shifting needs and priorities.