Operations Manager

About the role

GBC is seeking an Operations Manager to own daily office operations and steering committee scheduling and support during an exciting period of organizational growth and change.

Responsibilities

• Serve as the first point of contact for GBC's office: greet visitors, answer and route phone calls, and manage incoming and outgoing mail
• Maintain a stocked, professional, and welcoming office environment — supplies, copiers, snacks, and coffee for staff and guests
• Manage supply ordering and vendor coordination for repairs, cleaning, security, laundry, printers, and name badges
• Own setup and readiness for meetings in conference rooms hosted at GBC's office; coordinate closely with the Events Manager on any overlap or major events hosted on-site
• Create, manage, and continuously improve routine administrative workflows with accuracy and timeliness
• Leverage technology tools and support quality data capture in GBC's core systems (Salesforce, SharePoint, Monday.com), supporting GBC's technology transformation roadmap
• Build, own, document, and continuously improve operational processes that create consistency and reduce dependencies on individual staff knowledge
• Own scheduling and calendar logistics for all 16 GBC steering committees and related partner events, coordinating across Strategy, Business Investment, UpSurge, Partnerships, and Communications teams
• Manage the GBC organizational calendar in collaboration with the Senior Manager of Operations — coordinating across teams, avoiding conflicts, and maintaining accuracy
• Coordinate cross-functionally to support preparation, logistics, and follow-through for steering committee meetings
• Manage data entry and recordkeeping to support steering committee tracking and reporting

Requirements

• High school diploma or GED, at minimum, required; Bachelor's degree preferred
• 2+ years of experience in office management, operations, coordination, or a comparable role
• 2+ years of experience supporting scheduling and calendar management
• Demonstrated ability to manage multiple projects and timelines simultaneously without losing accuracy
• Strong written and verbal communication skills — able to be direct and professional in equal measure
• Able to represent GBC with CEO-level executives and external partners with a service mindset, professionalism, and discretion
• Experience improving business operations and processes
• Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel); experience with Salesforce, SharePoint, and Monday.com is a plus
• Comfort with, and enthusiasm for, technology — learning new tools quickly with a growth mindset for continuous improvement
• Ability to handle sensitive information with confidentiality
• Experience working in a dynamic, fast-paced environment

Qualifications

• Adaptable: You are comfortable navigating changing and fast-paced environments and responding to diverse requests for support.
• Service-minded: You take deep satisfaction in making things work well for others — but you also hold your ground and manage up and side to side with confidence.
• Rigorous and Disciplined: You leave no stone unturned, asking the extra question, capturing every piece of data, and ensuring no balls fall through the cracks.
• Business Acumen: You thrive understanding the context of your work — organizational goals, stakeholder and partner needs — and effectively and appropriately communicate, using strong judgement.
• Ethical and Compliant: You are the standard bearer, upholding high ethical standards and ensuring compliance with regulations.
• Team-Oriented: You understand that the Operations team succeeds together. You're willing to step outside your lane to support the EA, Events Manager, or Senior Manager of Operations when the moment calls for it.

Benefits

The salary range for this position is $55 - $65K, commensurate with qualifications and experience, with potential for an annual bonus based on performance.

Pay

TBD

Schedule

TBD