Operations Manager

Principal Responsibilities

• Ensure that supervisory personnel effectively schedule labor to provide efficient and responsive support for our purchasing and sales departments.
• Manage the facility profit and loss statement and ensure attainment of budget goals.
• Establish quantitative and qualitative metrics, guidelines, and standards to evaluate the company’s efficiency and effectiveness; identify opportunities for improvement.
• Forecast and prepare the operating budget using historical data and industry benchmarks.
• Identify and implement short- and long-term strategic needs for the organization.
• Oversee overall business planning, including disaster planning, work stoppages, and risk management.
• Control operating expenses and shrinkage; investigate discrepancies and deviations to ensure the operating budget is achieved.
• Enhance customer service and satisfaction through policy and procedural improvements.
• Maintain a clean, safe, and orderly work environment for all facility employees.
• Develop and administer safety incentive programs to motivate employees.
• Manage workers’ compensation costs through proactive case management and employee safety training.
• Supervise management direct reports and employees, demonstrating leadership, initiative, and integrity to cultivate and develop staff.
• Create a team-oriented atmosphere where employees and management work toward common goals.
• Chair roundtable discussions to educate employees, resolve conflicts, foster communication, and improve morale.
• Demonstrate strong decision-making skills, reasoning, and judgment to identify, correct, and prevent operational and labor-related issues.

Required Skills

• Strong understanding of DOT regulations, logistics rules, and operations.
• Thorough knowledge of practices, theories, and policies related to business and finance.
• Superior verbal and written communication and interpersonal skills.
• Excellent managerial and diplomatic abilities.
• Highly proficient in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Strong analytical, decision-making, and problem-solving abilities.