Operations Manager

Key Responsibilities

• Lead recruitment, retention, development, and recognition efforts for assigned staff.
• Provide clear guidance, coaching, and performance management to ensure operational and behavioral expectations are met.
• Serve as a resource for employees to resolve concerns and improve effectiveness.
• Model high professional standards aligned with AMR’s Vision and Guiding Principles.

Operations Management

• Direct daily operational activities, including scheduling and staffing for all special events.
• Cook up travel and lodging logistics for out-of-town personnel.
• Maintain accurate payroll reporting and ensure timely submission.
• Manage purchasing cards, gas cards, and other operational resources in accordance with policy.
• Oversee inventory, fleet, uniforms, and equipment to ensure availability, safety, and cost-effective use.
• Ensure full compliance with AMR policies, OSHA, EEO, and all applicable regulations.

Quality, Safety & Continuous Improvement

• Develop and maintain operational processes that promote safety, quality, and efficiency.
• Evaluate performance data and implement process improvements as needed.
• Ensure effective risk management through proactive training and adherence to safety standards.
• Collaborate with the Clinical Education Specialist (CES) on quality improvement initiatives.

Customer, Partner & Community Engagement

• Build and maintain positive relationships with venues, agencies, IMS partners, and medical community stakeholders.
• Communicate operational updates and event logistics clearly and consistently to all team members.
• Provide VIP and at-track guest support as needed.
• Represent AMR in community activities and outreach to strengthen regional presence.
• Support contract discussions and resolve customer or partner issues as required.

Financial & Business Management

• Support budget development and ongoing financial management for assigned operations.
• Review and interpret financial and operational reports, identifying opportunities for cost control and efficiency.
• Aid in business development and marketing initiatives to support revenue growth.

Emergency, Incident & Motorsports Safety Team Support

• Participate in disaster preparedness and assume operational leadership during emergency events when necessary.
• Maintain awareness of industry trends, standards, and emerging best practices.
• Support the National Motorsports Safety Team, including participation in training, planning, and associated travel.
• Collaborate with public and private emergency service partners to ensure coordinated response efforts.

Qualifications & Experience

• Minimum of 3 years of EMS operational leadership experience.
• Minimum of 3 years of EMS experience.
• Minimum of 2 years of event medical and/or motorsports experience, strongly preferred.
• High School Diploma required; Associate’s or Bachelor’s degree in Business, Healthcare, or related field preferred.
• Strong oral, written, and interpersonal communication skills.
• Demonstrated internal and external customer service skills.
• Current State EMT or Paramedic License (required).
• Valid driver’s license.
• CPR and ACLS certification (AHA).