Operations Manager

About the role

FMC Ice Sports, established in 1992, manages high-quality ice sport facilities and programs in Massachusetts. As the largest public arena operator in the U.S., FMC operates 25 public ice-skating arenas under long-term agreements with the Commonwealth, municipalities, and educational institutions.

Responsibilities

• Oversee operations including supervising and supporting all programs and services provided by the facility.
• Routine maintenance and janitorial functions of the facility during public hours.
• Work independently and coordinate with other positions as needed.
• Work flexible hours, including nights, weekends, and holidays, to meet patron needs and complete job responsibilities.
• Focus on facility operations, staff coordination, and customer service.

Requirements

• Minimum of two (2) years' work experience in an ice arena with operational and maintenance responsibilities.
• Self-starter with problem-solving abilities without constant supervision.
• Effective communication skills, both verbal and written, with diverse audiences interested in recreational activities.
• Ability to generate innovative ideas for enhancing sales and cost control.
• Strong organizational skills and the ability to prioritize tasks and manage time efficiently.
• Flexibility to work varied hours, particularly during changing seasons and service needs.
• Experience working with children of various ages and commitment to serving participants from diverse backgrounds.
• Valid Driver's License and compliance with safety regulations for operating ice resurfacing and edging equipment.

Preferred Skills and Qualifications

• Knowledge of ice arena equipment and operations.
• Ability to develop creative solutions to improve facility operations and services.
• Strong interpersonal and organizational skills.
• Experience working in a team environment and managing multiple tasks simultaneously.
• Understanding of customer service principles and the ability to interact with a wide range of individuals.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Comprehensive earned time after eligibility period.

Pay

• Base pay range: $57,500 - $65,000 annually.
• Annual increase of 2% - 4% based on performance.
• Eligible for year-end discretionary bonus.

Schedule

• Full-time position.