Operations Manager

Major Responsibilities

• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Afford assistance to the General Manager in handling store level human resources or loss prevention issues as necessary
• Serve as supervisor for cash handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees
• Afford assistance to the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Afford assurance that brand standards and operating standards meet or exceed expectations to support brand consistency
• Afford assurance that store presentation standards are achieved and maintained
• Afford support to the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Afford support to the General Manager in ensuring maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees
• Record-keeping and reporting of inventory, HR related matters and cash office records
• Manage web orders, including shipping out samples (ecommerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
• Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)
• Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary

  Minimum Eligibility Requirements

  • 3-5 years retail management experience and proven ability direct operations
  • Ability to perform in a high volume, highly complex location
  • Ability to demonstrate initiative and be a self-starter
  • Demonstrated proficiency in recruiting, hiring, and training associates
  • Excellent communication, interpersonal and analytical skills
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
  • Must possess excellent customer service skills and work well under pressure

  Working Conditions

  • Occasional travel may be required including air and car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles
  • The noise level in the work environment is typically quiet to moderate
  • Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects
  • The employee is often required to use their hands and fingers, to handle or feel
  • The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

  Physical/Sensory Requirements

  • Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
  • The employee is often required to use their hands and fingers, to handle or feel.
  • The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

  Benefits & Rewards

  • Bonus opportunities & career advancement opportunities at every level
  • Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Work-life Balance, Including Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1
  • Equal Employment Opportunity